Refund policy

Last updated: October 28, 2026

Returns and cancellations

You may request a return within 14 days after your order is delivered.

To be eligible for a refund, items must be returned unused, in the same condition you received them, and in their original packaging with all accessories, or as otherwise indicated in the return instructions.

Items that have been used, or that have been damaged by the customer, are not eligible for a refund.

Return shipping is free, and we will provide a return label.

You can request cancellation or removal of items from your order until the item is shipped.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Start your return or cancellation request by logging into your account.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

30-day warranty against defects

Every Rubra brush is covered by a 30-day warranty against manufacturing defects, counted from the day your order is delivered. If your brush arrives defective, damaged in transit, or stops working properly because of a manufacturing defect within those 30 days, contact us with your order number and a photo or video showing the problem. Once we confirm the defect, we will send you a replacement or refund you in full, at no cost to you.

The warranty does not cover damage caused by misuse, drops, water getting into the charging port, or normal wear. Items that arrive defective, damaged in transit, or incorrect are not affected by the used-item rule above. If you received the wrong item, please contact us and we will make it right.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at kensaobras.sl@gmail.com.